Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items with obvious signs of usage and/or damaged are not eligible for refund

Please do not send your purchase back to the manufacturer.

Refund will be in form of store credit. We are unable to process cash or credit card refund at this point.

To initiate the return process, please reach out to us at neptoysllc AT gmail.com

Thanks,

Neptoys Team